SugarCRM - www.providentcrm.com

Create customers for life

Partners for almost two decades, we’re proud to be SugarCRM’s #1 European Reseller and Implementation Partner. You’ll join over 2 million people worldwide who trust SugarCRM to help them build loyalty, by going above and beyond customers’ expectations.

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Uniting Marketing, Sales, and Service for Growth

An intelligent customer experience platform, SugarCRM, connects sales, marketing, and service teams by automating tasks to allow them to focus on boosting productivity, business growth, and engaging customers. The platform combines data unification, data augmentation, and AI-based analysis to create an integrated customer solution that uncovers actionable insights across every stage of the customer journey.

SugarCRM is a modern and robust cloud platform that uses AI and machine learning to analyse prospects, customer preferences, and behaviours, delivering valuable insights for your business. You can easily customise and complement your solution with various add-ons and third-party apps on SugarOutfitters.

By letting the platform do the work, you can achieve high-definition customer experience (CX) and get a clear picture of each customer, helping your organisation reach new levels of performance, success, and ROI. SugarCRM automatically finds cross-selling opportunities, at-risk accounts, lead scores, and more, ensuring that your experience matches your expectations.

With SugarCRM, your teams can focus on delivering an excellent customer experience. It’s that simple!

The Sugar platform is a highly flexible, scalable and extensible framework for marketing, sales and customer service solutions

Robust cloud infrastructure
AI-powered predictions
Comprehensive configuration and APIs
Low-code enablement

Unlock success and let the platform do the work

When it comes to implementing and customising a CRM system, it is essential to have a knowledgeable and experienced team by your side. That’s where we come in! Our team of experts has extensive experience in tailoring SugarCRM to meet the specific business needs of our customers, ensuring that the platform aligns perfectly with their workflows and objectives.

We’re here for you every step of the way, from the initial setup to ongoing support, to ensure that you’re getting the most out of your investment. As a SugarCRM Elite partner, Provident CRM has met the most rigorous certification standards, showcasing our expertise and proficiency in delivering top-tier solutions. We understand that navigating the complexities of CRM implementation can be challenging, but when you work with us, you can feel confident that you have the support and knowledge needed to succeed.

Sugar Market: All-in-one marketing automation

Sugar Market is an all-in-one automation solution designed to cater to your unique business needs and processes. With its intuitive campaign builders, dynamic personalisation, and superior reporting, it helps you stay one step ahead. It offers multi-channel marketing automation, sales and marketing alignment, and integration with Sugar Sell and Sugar Enterprise.

Empower your marketing teams to create content and campaigns with no code builder options
Engage your audience with personalised content, automated messages, and analytics
Predict what your customers want and need next with predictive lead scoring, profile mapping, and forecasting insights
Understand what is working and what is not with interactive dashboards for reporting and ROI tracking

Sugar Sell: click less, sell more

Sugar Sell is a powerful CX platform that can help you build and maintain strong relationships with your customers. It offers features such as robust forecasting, 360-degree customer view, and built-in AI to drive sales success and automate workflows. The platform also offers automated data acquisition, which constantly reviews and updates records to ensure that you have the most current information available.

You can use Sugar Sell to track and report on every activity, follow each customer’s journey, and streamline your sales cycle. Sugar’s no-code BPM and playbooks help you automate business processes, including guided selling, customer onboarding, and more.

Sugar Sell helps to minimise busy work, remove roadblocks, and eliminate blind spots. You can leverage the power of AI to provide business and customer intelligence, predict what customers need, and make better decisions about the next best action. This way, your sellers can generate revenue at velocity and scale.

Sugar Sell Editions

Sugar Serve: Create better customer experiences

Engage with customers on their terms, empower your employees with real-time insights, deliver on promises with operational excellence, and most importantly, listen to the voice of your customers! With a reliable platform, it’s never been easier to collect customer feedback, drive continuous improvement, and exceed expectations.

Sugar Serve is a robust solution that offers a rich, seamless service experience for your customers, and a powerful, easy-to-use console for your service agents. With Sugar Serve, you can streamline customer service, resolve issues faster, and provide a differentiated, positive experience at every touch point.

Sugar Serve shares a common data platform with Sugar Sell, which enables a comprehensive view of customer history and engagement across sales and service in one place. You can even monitor key performance indicators (KPIs) and track changes in real-time to identify opportunities for service improvement with sentiment analysis.

Sugar Outfitters Marketplace

SugarOutfitters is a marketplace that offers a collection of high-quality third-party apps, add-ons, and integrations. With over 200 add-ons available, it supports various capabilities such as computer telephony integration, chat and SMS functionality, multi-factor authentication, sales territory management, and more. Sugar customers can easily add products from SugarOutfitters to enhance their CRM with the exact functionality they require to accelerate finding and growing their own customers.

Check Out SugarOutfitters

InterAction: SugarOutfitters Add-On

We’re excited to introduce InterAction, our new add-on for SugarCRM! It summarises your last meeting, call or email with a contact – all within Sugar.

We’ve built InterAction based on years of helping customers get the most out of SugarCRM, tailoring its capabilities to suit their business needs and individual ways of working.

Learn more about InterAction’s features and the benefits it’s designed to bring your business.

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Featured Customer Story

Tangelo, a disruptive online sales platform, accelerated growth by integrating their Sugar Market and Sugar Sell.

With a focus on hand-picked cars, exceptional customer service, and competitive pricing, Tangelo was already making a name for itself in the local market. But they knew they needed to do more to achieve their goal of becoming a national retail platform. That’s where we came in. By helping Tangelo integrate its sales and marketing platforms, we were able to provide the tools the company needed to accelerate growth and take the business to the next level.

Read Full Story

What our clients say

“Our experience with Provident CRM has been excellent. The team has weekly support calls, and we know we can rely on Provident CRM’s Customer Success Experts to understand our business, respond promptly, and help us resolve any issues or questions.”

Victoria Elliott

Project Manager

“Our CSM, Emma, was great and took the time to understand our challenges. While our current configuration of SugarCRM was sales focused, we felt it would be more beneficial to have a system where we could track and solve customers’ feedback and issues.”

Sarah Lathbury

Commercial Manager

“Provident CRM provided extensive staff training and customisation that works at an industry and business level. With our revamped site due to launch in the near future, we can see how customers interact with our campaigns, and track our results. Choosing SugarCRM was a great move, and working with Provident CRM has been brilliant. I really didn’t expect the amazing level of support that Emma provided.”

Lauren Blackler-Hinks

Marketing Content Team Lead

SugarCRM Solutions for your industry

Public Sector

A well-designed CRM system can be highly beneficial for public sector agencies, providing solutions that are centred around individuals. This can be achieved by linking items and tickets to citizens and associating them with pre-captured data on personal and demographic information, past queries, and other relevant data. Additionally, a CRM solution helps overcome silos by centralising data across different authorities, departments, providers, and sectors for greater clarity, transparency, and cost-efficiency.

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Healthcare

A customised CRM solution can greatly benefit healthcare, pharmaceutical, and life sciences companies. It can help them acquire and retain customers, manage large amounts of regulated data, and maintain compliance with one centralised solution. With tailored campaigns that use the right content, delivered at the right time, through the right channels, with personalised messages for specific demographics and customer profiles (such as health professionals, key opinion leaders, clinics, and patients), companies can improve their customer engagement across products and services. Additionally, an integrated and automated CRM solution for healthcare organisations can reduce workloads in call centres, resulting in savings of resources, personnel, and clinical costs and ultimately saving lives.

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Manufacturing

Manufacturers and wholesale distributors rely on Enterprise Resource Planning (ERP) systems as their operational back-office system. As businesses become more digital, it’s essential to optimise internal systems, especially the critical pillars of back-office ERP and front-office customer-facing CRM processes, by creating a bridge between them.

By linking your ERP and CRM systems, you can benefit from a streamlined set of processes that are more predictable and less risky, with lower cost processing and out-of-the-box value. This integration improves your ability to keep track of your customers and provide them with great experiences, from the moment a product enters the warehouse, to marketing teams telling a more personalised story, sales teams closing deals more quickly, and service teams making the whole experience more satisfying.

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Professional Services

The way people find, research, and select a professional services provider has changed. Now more than ever, staffing, consulting, and other professional services companies need a better digital strategy to show off what they have to offer. CRM solutions help your company do just that.

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Telecomms & IT

The telecom and IT industries face a plethora of challenges when it comes to improving customer satisfaction and retention in an increasingly competitive world. CRM solutions assist telecommunications and IT professionals in managing and handling customer turnover. This enables companies with competitive intelligence to quickly identify and nurture profitable clients.

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Construction

With a CRM for construction, your team can see a contact’s details and status in real-time, along with the necessary next steps in a deal or operation, all at a glance. It’s a single source for the information your team needs to know, enabling them to proactively build stronger customer relationships.

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We’re a trusted SugarCRM Elite Partner

Provident CRM is an Elite Partner of SugarCRM and has over 150 years of combined experience in delivering digital solutions to businesses of all sizes and verticals. We have helped hundreds of teams across Ireland, the UK, and Europe to simplify their work lives and better serve their customers.

We have achieved the highest level of recognition in Sugar’s channel partner program by meeting or exceeding standards for technical proficiency and professional certification in Sugar products, demonstrating consistent success implementing the platform in hosted, on-premises, and private cloud environments. As one of the selected trusted SugarCRM partners worldwide that offers a full range of services for all SugarCRM editions, we take pride in getting to know our clients’ needs, their people, and their processes.

From licensing to consultancy, implementation, data migration, integration, training, custom development, and support services, everything is handled in-house by our team based in Ireland, UK, and Portugal. So, if you’re looking for a reliable and friendly partner to help you with your SugarCRM needs, Provident CRM is the way to go!